Returns & Exchanges
At Timex, we want you to be completely satisfied with your timepiece. If you are not happy with your purchase, you may return your unworn watch in its original packaging within 30 days of delivery for a full refund.
1
Initiate Your Return
Visit our online return portal and enter your order number and email address to start the process.
2
Pack Your Watch
Carefully place the unworn watch and all original documentation inside the original Timex box to ensure safe transit.
3
Print & Attach Label
Download your prepaid shipping label from the portal, print it, and securely attach it to the outside of your package.
4
Drop Off & Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing